DiskBall Support
Need help with DiskBall, the multiplayer soccer game? We're happy to help.
We usually answer within 1–2 days. Please include your username, and the device you play on.
I forgot my password
On the log in screen, tap Forgot password? and enter your email, phone number or username. We'll email you a 6-digit code to choose a new password.
I didn't get my 6-digit code
Check your spam or junk folder, and wait a minute before asking for a new code. If it still doesn't arrive, email us from the address you signed up with.
A purchase didn't arrive, or I want a refund
DiskCoins usually arrive within a few seconds. If they don't, close the game completely and open it again. Still missing? Email us with your username and the date of the purchase.
Purchases made in the iPhone app are handled by Apple: you can ask Apple for a refund at reportaproblem.apple.com. For purchases on the website, email us.
Reporting a player
If someone is cheating, using an offensive name or being abusive in club chat, email us their username and what happened. We can remove names, take back items and ban accounts.
Deleting your account
Go to Settings in the game and delete your account there, or email us and we'll do it for you. This removes your account and game progress for good.
Find players and news
Join the DiskBall community on Discord to find teammates and clubs, and hear about updates first.