DiskBall Privacy Policy

Last updated October 26, 2026

This Privacy Policy explains what information Mazen Hassan ("we", "us" or "our") collects when you use DiskBall (the app, website and online services, together the "Game"), how we use it, who we share it with, and the choices you have. It forms part of our Terms and Conditions.

1. Information you give us

• Account details: your email address, nickname and password, and your phone number if you choose to add one (you can use it to log in). Passwords are stored only as a scrambled one-way hash; we can't see or recover them.
• Verification codes: when you sign up or change your email, we send a one-time code to your email. We keep a record of whether your email has been confirmed. We don't send text messages.
• Names you choose: your nickname, your Season Mode team and teammate names, and club names and tags. These are visible to other players.
• Club chat: messages you write in your club's chat, with your nickname and the time. Everyone in the club can read them, and we keep them so the chat shows past messages. We may look at them if someone reports abuse.
• Reports and blocks: if you report a club chat message, we keep the report (the message, who wrote it, who reported it and when) so we can review it. If you block a player, we keep the list of players you've blocked so their messages stay hidden from you.
• Messages you send us: if you contact us, we keep what you send so we can help you.

2. Information collected when you play

• Game activity: matches played, results, goals, assists, XP, level, skill upgrades, rankings, Season Mode progress, clubs you belong to, and when you were last online. Your clubmates can see whether you're in the game right now.
• Invites: your own invite code; if you signed up with a friend's invite code, which player invited you and whether your email has been verified (that's when they get their reward); and how many friends you've invited have earned you DiskCoins. The player who invited you sees your nickname when they get their reward.
• Shop activity: your DiskCoin balance, the items and upgrades you unlock, what you equip, and records of purchases (we never receive your full card details).
• Technical information: your internet (IP) address, the type of device and app or browser you use, and basic connection information. We use your IP address to limit how many codes, logins and connections come from one place, to protect the Game against abuse.
• Approximate location: your country and state or province, worked out from your IP address when you connect, and your device's time zone. We use it to decide where to run our game servers so the game runs smoothly for you, and to see when players are online. We never keep your precise location, and we don't store your IP address with it.
• Notifications: if you allow notifications, a token from your phone that lets us send it notifications, such as when a clubmate comes online. You can turn these off in Settings or in your phone's settings.
• Information saved on your device: the app saves your login (so you stay signed in), settings like sound, vibration and controls, and a copy of your Season Mode so you can play it offline.

Guests can play without an account. A guest gets a temporary random name, and we don't ask guests for an email or phone number.

3. How we use your information

• to create and run your account, log you in and keep you logged in;
• to run matches, Practice, Season Mode, clubs, rankings and the Shop;
• to send you sign-up and verification codes, and messages about your account;
• to keep the Game safe and fair: stopping cheating, spam, abuse and fraud, and enforcing our Terms;
• to fix problems and improve the Game, for example by looking at how many people are playing.

We don't sell your personal information, and we don't use it for targeted advertising.

4. Who we share it with

We share information only with companies that help us run the Game, and only what they need to do their job:

• Hetzner (hosting the game server), Render (hosting the website) and Neon (our database provider), which store account and game data;
• Cloudflare, which protects the Game from attacks and passes traffic to our servers;
• Brevo, which sends our emails (your email address and the code);
• Expo, and Apple or Google, which deliver notifications to your phone (your notification token and the message);
• Apple, Google and our payment providers, when you make a purchase. They handle the payment under their own privacy policies;
• Discord, where we receive private notifications about the Game (such as a new player's nickname or a Shop purchase) that only we can see.

We may also share information if the law requires it, to protect players or the Game, or as part of a sale or transfer of the Game, in which case this Policy continues to apply.

Other players can see your nickname, disc skin, level, stats, rankings, club and the names you choose. They can't see your email address or phone number.

5. How long we keep it

We keep your account information for as long as you have an account. Unfinished sign-ups are forgotten within 30 minutes. If you delete your account, we delete your account information, except where we need to keep some of it for a limited time for legal, security or fraud-prevention reasons. Copies in our backups are removed as the backups are replaced.

6. Your choices and rights

• You can see and change your email, phone number and password in the app (Profile, then the edit button).
• You can delete your account at any time in Settings, or by emailing us at [email protected].
• You can ask us for a copy of your information, or to correct or delete it, by emailing us. We'll answer within 30 days.
• Depending on where you live (for example California or the European Union), you may have more rights under your local law, such as the right to object to or restrict how we use your information, or to complain to a data protection authority. We'll honour these requests as the law requires.

7. Children

The Game is for players aged 13 and over. We don't knowingly collect personal information from children under 13. If you believe a child under 13 has created an account, contact us and we'll delete it.

8. Security

We protect your information with measures such as encrypted connections (HTTPS), hashed passwords, limits on login attempts and verification codes, and access controls on our systems. No system is completely secure, so we can't guarantee that information will never be accessed without permission. If that happens and it affects you, we'll tell you as the law requires.

9. Where your information is stored

The Game's servers are in the United States. If you play from another country, your information is transferred to and stored in the United States.

10. Changes to this Policy

We may update this Policy. If we make important changes, we'll let you know in the Game or by email. The date at the top shows when it was last updated.

11. Contact us

Questions or requests about your privacy: [email protected].